RADWIN’s Support & Services

To improve the level of support, RADWIN has developed and implemented an improved service and support system to better address customer needs. The Case Management System enhances the quality of service through reduced response and resolution times. This is secured via online call, tracking and status review together with FAQs for greater customer satisfaction.

The Check Warranty Tool provides an easy way to check the expiry date of your product. By entering the product serial number through the check warranty tool, customers can receive the product expiry date within seconds.

RADWIN’s provides partners with an easy and intuitive way to find variant types of documents such as: User Manuals, Datasheet, Technical Guidelines, Release Notes and more. Find and download documents within seconds.

RADWIN offers a full range of professional services to best support our partners when planning, installing and managing wireless networks, These services are based on proven implementation methodology, to help you maximize the value of RADWIN products. RADWIN offers the resources and the expertise to successfully guide your wireless network deployments from the strategy phase to deployment completion.

Service Name	Description
Business Hours Customer Support	Via web, email or phone, 9:00 - 17:00 (GMT+2 business hours)
24x7 Hotline Service	24x7 support service by phone. Purchased for a 12 month period
Technical On-Site Services	On-Site Services provided by a RADWIN Professional Services expert, includes these services: 1. Site Survey 2. Installation Supervision 3. Site Commissioning 4. General on-site support
Emergency On-Site Services	Emergency on-Site Services provided by a RADWIN Professional Services expert, includes these services: 1. Site Survey 2. Installation Supervision 3. Site Commissioning 4. General on-site support A RADWIN Professional Services expert will be dispatched within 72 hours ARO

Service Name	Description
Radio Planning	Detailed RF Planning based on 2D Maps. This type of radio network planning focuses on capacity, frequency, product selection & site planning.   A Detailed report will be provided by RADWIN Professional Services team.

Service Name	Description
Customized Course	Customized course according to Customer′s preference, Given at RADWIN′s HQ facility.
Product Portfolio Course	Introduction to RADWIN′s Product Portfolio and Technology. Duration: 1 day, Prerequisites: None.
Point-to-Point (PtP) Course	Introduction to RADWIN’s WinLink 1000 & RADWIN 2000 radio systems. Duration: 2 days, Prerequisites: Familiarity with RF technology, 802.1p/q and TDM.
High Capacity Point-to-Multi Point (HPMP) Course	Introduction to RADWIN 5000 HPMP radio system. Duration: 2 days, Prerequisites: Familiarity with RF technology, 802.1p/q and TDM.
RADWIN NMS (RNMS) Course	Introduction to RADWIN’s NMS platform (RNMS). Duration: 1 day, Prerequisites: Completion of the PtP and/or HPMP course.
RADWIN RF Planning Tool (R-Planner) Course	Introduction to RADWIN′s RF Planning Tool (R-Planner), including definition of spectrum criteria, detection and avoidance of mutual interferences and report generation. Duration: 1 day, Prerequisites: Completion of the PtP or HPMP course.
RADWIN Technologies Course	Review of Technologies and concepts such as ODFM and QoS. Duration: 1 day, Prerequisites: None.

RADWIN support is dedicated to helping its partners effectively manage and maintain customer operations to provide best-of-breed services at all times.